Templates/Quarterly business review (QBR)

Quarterly Business Review (QBR) Template for Agencies

An agenda and document for reviewing a quarter and agreeing the plan for the next.

Best for: A quarterly meeting with an important client or their leadership.

The template

Replace anything in [square brackets] with your client’s details.

[Client name] quarterly business review: [quarter and year]

1. WHERE WE STARTED
Our goals for the quarter were: [goal 1], [goal 2], [goal 3].

2. RESULTS AGAINST GOALS
- [Goal 1]: [result] against [target], [on track / ahead / behind]
- [Goal 2]: [result] against [target]
- [Goal 3]: [result] against [target]

3. WINS
- [Win 1 and why it mattered]
- [Win 2]

4. CHALLENGES
- [Challenge 1, the likely cause, what we did]
- [Challenge 2]

5. WHAT WE LEARNED
- [Learning 1]
- [Learning 2]

6. PLAN FOR NEXT QUARTER
- Priority 1: [action, owner, date]
- Priority 2: [action, owner, date]
- Budget: [recommendation and reason]

7. DECISIONS WE NEED FROM YOU
- [Decision 1]
- [Decision 2]

8. APPENDIX
[Channel detail and supporting data]

A filled example

This example uses made-up numbers for illustration.

Brightside Dental quarterly business review: Q1

1. WHERE WE STARTED
Our goals for the quarter were: 300 new patient enquiries, a cost per enquiry under $45, and a 15% rise in organic traffic.

2. RESULTS AGAINST GOALS
- New patient enquiries: 342 against 300, ahead
- Cost per enquiry: $41 against $45, ahead
- Organic traffic: up 9% against a 15% target, behind

3. WINS
- The spring offer landing page lifted Google Ads conversion rate and became our best performer
- Review requests brought in a steady flow of new Google reviews

4. CHALLENGES
- Organic traffic grew more slowly than planned, most likely because two key pages were published late in the quarter
- Meta cost per enquiry rose in February as two ads tired

5. WHAT WE LEARNED
- Offers outperform general awareness ads for this audience
- Weekday mornings produce the cheapest enquiries

6. PLAN FOR NEXT QUARTER
- Priority 1: publish the four planned service pages, owner: content lead, by April 20
- Priority 2: shift 20% of Meta budget to the Google Ads offer, owner: paid media lead, by April 8
- Budget: keep total spend flat and reallocate, because cost per enquiry is under target

7. DECISIONS WE NEED FROM YOU
- Approve extending the spring offer through May
- Confirm the new service page topics

8. APPENDIX
[Channel detail and supporting data]

Tips for using it

  • Send the document a day before so the meeting is about decisions, not reading.
  • Be as open about challenges as wins. It builds credibility.
  • Finish with the decisions you need, not just the plan.

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Common questions

What is a QBR?

A quarterly business review: a meeting, usually with a short document, where an agency reviews the quarter’s results with a client and agrees the plan for the next one.

How long should a QBR be?

Aim for a one to two page document and a 30 to 45 minute conversation, with detailed data in an appendix.

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