1. Who We Are and What This Covers
These Terms are a contract between LEDGESPACE PRIVATE LIMITED (CIN U58202KA2026PTC221276), 725/9, G. Floor, 3rd Cross, Near Ashraya Mane, Bogadi, Mysore, Mysore - 570026, Karnataka, India ("LedgeSpace", "we"), and the agency or business that creates an account ("you"). By creating an account, ticking the box at sign-up, or using LedgeSpace, you agree to these Terms and to our Privacy Policy. If you act as a controller of personal data, our Data Processing Addendum also applies. LedgeSpace is for businesses only. You must be 18 or over and able to bind your business.
2. The Service
LedgeSpace lets agencies connect marketing platforms (such as Google, Meta, LinkedIn and HubSpot), view dashboards, create and send white-labelled client reports, and get AI insights ("RUSHA AI"). We may improve, change or remove features. If a change materially reduces what you have paid for, we will give you notice.
3. Your Account
You are responsible for your login and for everything done through your account. Keep your details accurate. One subscription covers one agency. You may not share logins across agencies or resell seats.
4. Plans, Client Limits and the RUSHA Add-On
- LedgeSpace has plans with different client limits (currently Starter, Agency and Agency Pro). Plans and prices are shown on our pricing page.
- RUSHA AI is a separate add-on with its own subscription. You need an active LedgeSpace plan to use it. You can cancel either one on its own.
- If you go over your plan's client limit, we will not lock you out or interrupt your clients' reports. We will ask you to upgrade, and we may limit adding new clients until you do.
5. Free Trial
- New accounts get a 14-day free trial. No payment card is needed, and nothing renews automatically from the trial.
- If you signed up directly with us, you may extend the trial once, by 2 days. If you started the trial through the payment page, the trial is run by our payment provider and cannot be extended.
- After the trial you need a paid plan to keep using the service. Section 8 explains what happens to your data.
6. Billing, Renewal and Tax
- Paid plans renew automatically, monthly or annually, until you cancel.
- Payments are handled by Creem, our merchant of record. When you buy, you are buying from Creem, and its terms apply to the payment itself. Creem collects and pays the applicable sales tax and VAT.
- We may change prices with 30 days' notice. The change applies from your next renewal.
- If a payment fails, Creem will retry. We may restrict your account until payment is made.
7. Cancellation and Refunds
- You can cancel at any time in the billing section. Cancelling stops the next renewal. You keep access until the end of the period you have paid for.
- We do not give refunds for time already paid, partial periods, annual plans, unused features or unused credits. The 14-day free trial is there so you can test before you pay.
- Exceptions: we will refund a duplicate or mistaken charge, and any refund the law requires. Nothing in these Terms takes away consumer rights that cannot legally be removed.
- If we end your account without cause, we will refund the unused part of your prepaid period.
8. Access After Cancellation or Expiry
When your paid subscription ends, whether you cancel it or it expires, your account keeps read-only access for 15 days. Your paid access lasts until the end of the billing period you have already paid for. The 15 days start when that access ends, or on the date of an immediate cancellation.
- During the 15 days: you can sign in and view your dashboard, clients, integrations and past reports, and open or download reports you have already generated. You cannot create or change anything. This includes adding or editing clients, connecting or disconnecting integrations, changing settings, and generating or sending new reports. Scheduled reports stop sending.
- After the 15 days: your account is locked. You can still sign in to the billing page to subscribe again.
- Your data: we do not delete your data when your account locks. Subscribing again restores full access exactly as you left it. You may ask us at any time to delete your data (see our Data Deletion page). Invoices and tax records are kept for as long as the law requires.
An unpaid free trial follows the trial terms in section 5 rather than this section.
9. RUSHA AI
- RUSHA output is AI-generated and may contain mistakes. It is for information only and is not financial, legal or other professional advice. You are responsible for checking it before you use it or send it to a client.
- Each RUSHA plan includes a monthly allowance of insights. You can buy top-up credits, which are used first. If you pass your allowance, paying customers are not cut off. Extra insights cost $0.05 each and are invoiced separately. We may set a monthly safety cap on extra insights.
- Your questions and aggregated platform data are processed by our AI providers as described in the Privacy Policy. Do not enter personal data about individuals into RUSHA. We do not use your data to train AI models, and our AI providers do not either.
10. Your Data and Your Clients
- You own your data. You give us permission to process it to provide the service.
- You are the controller of your clients' data and we are your processor.
- You promise that you have the right and permission to connect every account you link, to email each report recipient, and that you have told your clients as the law requires.
- You are responsible for any unsubscribe option and email laws that apply to the reports you send (such as CAN-SPAM, PECR, GDPR and Canada's CASL).
- Report links are open to anyone who has the link. Share them carefully, and use expiry and passwords where offered.
- If you map your own domain, you confirm you own or control it, and you are responsible for its content and DNS settings.
- Do not send us special-category data (health, biometric, children's data and similar).
- LedgeSpace requests read-only OAuth access to the platforms you connect, solely to fetch performance metrics and generate your client reports. LedgeSpace's use of data received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. By connecting LinkedIn or YouTube, you also agree to be bound by their terms.
- Connected platforms keep their own terms (Google, Meta, LinkedIn, HubSpot and others). You must follow them. We are not responsible for platform outages or API changes.
- You may revoke our access at any time through your integration settings, or directly through your Google account at https://myaccount.google.com/permissions.
11. Acceptable Use
You must not: break the law; send spam; attack, scrape or overload the service; reverse engineer it; share access beyond your agency; resell it as a separate service; or use AI features to deceive people. We may suspend or end your account for serious or repeated breaches, with notice where we can. If we end your account for a breach, we do not refund prepaid fees.
12. Intellectual Property
We own the software, design and brand. You own the reports you create with your own data and branding. You give us a licence to use your logo and brand details only to run the service for you. If you send us feedback, we may use it freely.
13. Availability and Warranty
We work to keep LedgeSpace running, but we do not promise it will be uninterrupted or error-free. To the extent the law allows, the service is provided "as is". We are not liable for failures of third-party platforms.
14. Limitation of Liability
To the extent the law allows: (a) we are not liable for indirect or consequential loss, lost profit, lost data or lost clients; and (b) our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing limits liability that cannot be limited by law, including for fraud. Customers in some countries (such as Australia) may have rights that cannot be excluded. These Terms do not take them away.
15. Indemnity
You will cover us against third-party claims arising from your data, your breach of these Terms, or your use of the service against the law or a platform's terms.
16. Confidentiality
Each of us will keep the other's non-public information confidential and use it only for this agreement.
17. Changes to These Terms
We will give 30 days' notice of material changes by email to your account administrator. If you keep using the service after that, you accept them. If you do not, you can cancel.
18. Governing Law and Disputes
Indian law governs these Terms. First, email hello@ledgespacehq.com so we can try to solve it informally. Failing that, the courts of Mysuru, Karnataka have jurisdiction.
19. General
These Terms and the documents they refer to are the whole agreement. If part is unenforceable, the rest stays in force. We are not liable for events outside our control. You may not transfer your account without our consent.
20. Contact
Legal notices, privacy, data requests and grievances: hello@ledgespacehq.com. Grievance Officer: Puneeth H B. General questions and support: hello@ledgespace.com.
