This guide covers using RUSHA as your background account manager: two automated scans that run without you asking anything, so problems surface before a client notices them.
When to Use This
- You manage more accounts than you can manually review every day.
- You want to catch a spend spike, a lead drop, or a broken campaign before the client emails you about it.
- You want a defensible, data-checked diagnosis ready the moment a client asks "what happened?"
The Two Background Scans
1. Anomaly Detection
Runs automatically and compares each client's last 7 days against their own historical baseline (4–8 weeks back) across spend, conversions, revenue, contacts, deals, and email metrics. When a metric moves more than 2 standard deviations from that baseline — in either direction — RUSHA writes a diagnosis and files it as a draft.
Typical catches: a campaign that suddenly stopped spending, a lead-form conversion rate that collapsed, an email list that started bouncing harder than usual.
2. Correlation Detection
Runs separately and looks for strong statistical relationships (Pearson correlation, |r| > 0.7) between metrics across all of a client's connected platforms, over an 8-week window — e.g. "email click rate rises in lockstep with open rate," or "Meta spend increases track with organic search dips." RUSHA files at most one correlation draft per client every 7 days, so you're not shown the same relationship on repeat.
How to Review What the Scans Found
- Go to Dashboard → RUSHA AI → Insights.
- Click an insight to expand it. You'll see two views side by side:
- Internal View — the blunt, exact diagnosis, written for you.
- Client View — the same facts, reframed diplomatically, in case you decide to publish it.
- Decide: Approve or Dismiss.
This step matters — a draft is never shown to a client on its own. You are always the human in the loop.
Using This as a Daily/Weekly Habit
- Morning check: open the Insights Feed across your book of clients before your first call. Anything sitting there is something RUSHA already found and verified — you're triaging, not hunting.
- Dismiss aggressively, approve selectively. Dismissing costs nothing — the scan itself is always free, whether it finds something or not. You only spend an insight credit when you decide a finding is worth surfacing to the client (see below).
- Use Internal View to prep, Client View to publish. The internal diagnosis is the fastest way to know exactly what happened before a call; the client version is what you'd actually want them to read.
- An unreviewed draft never expires. It sits at
pending_reviewuntil you act on it — nothing is auto-approved or silently lost.
What This Costs
- The background scans themselves — running, finding nothing, or producing a draft you later dismiss — are always free.
- Approving a draft into something a client can see costs 1 insight credit from your monthly allowance. See Pricing, Quotas, & Billing for how the quota works.
Related Guides
- RUSHA AI for Client Calls & QBRs — using RUSHA live once you already know something's off.
- RUSHA AI for Client Reports & Proof of Value — what happens to an approved insight once it's published.
- Mastering the RUSHA AI Insights Engine — the technical deep dive on how the dual-voice system and guardrails work.
